You’re a passionate, hard-working team player who is not afraid to try new things and learn new skills. You’re excited to join a team that is customer centric and aims to deliver real, measurable value to its user base. You get genuinely happy knowing that you’ve helped someone get something done and are willing to take the extra time to make sure that something is done well.
You find that you often know that your friends are having a bad day before they even have to tell you and intuitively understand how to help them through their issues. You like to check in frequently on friends and family to make sure everything is good. You’re the person that friends, family and (heck) even strangers feel comfortable coming up to and telling “their story”.
You’re definitely not a scatterbrain! You prefer to create lists and reminders for yourself for goals you’re working on and enjoy checking things off to see the results of your work. You understand that Rome wasn’t built in a day and neither was a relationship, so you’re willing to put in the work and establish rapport.
As a Customer Success Specialist, you’ll work closely with our user base to identify their needs and help them reach milestones of success in their scheduling process. By talking with customers, you’ll identify which features they need to better support their business and help them understand how to use TimeTap to manage their appointments.
Our team works hard to ensure that our customer base succeeds and strives to make each customer feel comfortable (or even excited) to share their experience with TimeTap with their friends. You’ll fit in great if you enjoy improving your own skill set, seeing the direct impact of your work, and moving the needle forward at a fast growing company.
The TimeTap team operates off of a “work hard but enjoy the ride” mentality. We know that growing this business is a marathon, not a sprint and we treat it as such. We have an open vacation policy and trust each member of our team to take the days when they need them without abusing it.
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Then we'd love to hear from you! Email a cover letter and resume to us at: firstname.lastname@example.org